How To Shop

   Contact us at 1-855-359-1029

 

 Shopping at the Union Pacific Store is easy. You can place corporate orders online in a secure environment. We use the most advanced encryption technology available. Just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.

To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.

You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.

 

Product Search

 If you are looking for a specific product, the left navigation bar has a quick search space where you may enter the product name or item number. For example, type in "cap" and you will be directed to a search results page which will picture all the caps available on the eStore.

 

From that results page you may choose to add the item directly into your cart or you may click on any of the images to see additional information about the product. If you don't find what you are looking for, or if you have a new idea for a product that isn't featured on the eStore, let us know! Email us at UnionPacific150@robertsadv.com.

 

Inventory Availability

 When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.

•In Stock:  The item you are requesting is currently in stock and available to ship.

•Pre-Sell:  This item is available for advanced ordering.  It will ship when in stock.

•Back Order:  The item you are requesting is on re-order, and will be available shortly.   Any items you order which exceed the available quantity will remain on order in back-ordered status.  These items will be shipped to you in one shipment when the last item becomes available.  You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 1.855.359.1029 (Monday – Friday, 8:00 a.m. – 5:00 p.m. CST.) to speak with a customer service representative.

•Discontinued:  The item you are requesting is out of stock and no longer available.

 

Size Chart

Women’s

Men’s

 

Ordering & Payment Options

 

Online Ordering

 Purchases can be made via VISA, MasterCard or AMEX.

Canadian International Orders

Process your order online as normal, the correct shipping and handling charge will be added to your order total. A $20 processing fee will apply to all Canadian and International orders.

 

All Other International Orders

 To place an international order, please email your selections to UnionPacific150@robertsadv.com. You will be notified within 24 hours via e-mail of the freight charges and order total.  Once you have received your notification email, please respond with your confirmation within the next 72 hours.  If we do not receive your authorization within that period of time, your order will be cancelled. You may also call your order into a Customer Service Representative at 1.855.359.1029.  A $20 processing fee will apply to all International orders.

 

International Payment Information

 Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fees mandated by the Government for which the shipment is received.  Please check with your local agency for details on estimated fees.  Union Pacific 150 Collection Store is not responsible for duties and taxes.  The customer is responsible for these destination fees.  If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges.  We do not pay for return shipping when the package is abandoned internationally.

International orders must be prepaid in U.S. dollars by credit card, check, money order, gift certificate, direct bill or wire transfer.

Please call 1.855.359.1029 or e-mail UnionPacific150@robertsadv.com for a shipping quote and/or questions, Monday – Friday, 8:00 a.m. – 5:00 p.m. CST.

 

Gift Certificates

 When you purchase a gift certificate online, you may choose to receive a Gift Card via the mail or an Electronic Gift Certificate via email.  Our gift certificates can be redeemed online, in addition to via fax, phone or mail.  Remaining balances on gift certificates can be used for future orders by re-entering your existing number.  To obtain your gift certificate balance at any time, just e-mail unionpacific150@robertsadv.com or call 1.855.359.1029.

 

If You Are Buying For More Than One Person:

E-Gift Certificates

 When ordering multiple e-gift certificates, please place a separate order for each recipient so that they may receive a unique email message. Shipping charges do not apply to e-gift certificate-only product orders.

You may redeem your gift certificate in several ways:

•Online at: www.upstore150.com

•Over the phone at 1.855.359.1029

 

Terms and Conditions:

•The gift certificate number is immediately redeemable.  Please keep this information secure.

•The value of the gift certificate is redeemable for all costs, including merchandise, applicable sales tax and shipping fees.

•Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

•Lost or stolen gift certificates will not be replaced.

•If your order total exceeds the gift certificate amount, please include payment for the balance.

To purchase gift certificates online, click here.  The administration and fulfillment of the gift certificate program is the sole responsibility of Roberts Advertising Company.  For customer service, call us at 1.855.359.1029

 

Sales Tax

 We are required by law to collect applicable state tax on all purchases shipped to AR, FL, IA, IL, KS, MO, NE, TX and WA.

 

Shipping Information

Domestic Shipping and Handling Rate Chart

Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order.  Upon checkout, you will have the option to ship via next day, 2-day, or 3-day air.  In order to ensure same day processing, your order must be placed by 1 p.m. Central.

 

Same Day Shipping Options

 If you would prefer an expedited shipping service you can do so online.

 

Upon Checkout

• Upon Checkout you will have the option to ship via Ground, 1-Day, 2-Day or 3-Day.  If you would like same day processing, your order must be placed by 1 p.m. Central.   $20.00 rush handling fee will apply.

• If you have any questions about expedited shipping and processing, please call customer service at 1.855.359.1029

• Rush service not available for all International Orders.

• If an international package is refused for any reason, Union Pacific Store will not refund the customer for the merchandise or shipping & handling charges.  Union Pacific Store does not pay for return shipping when the package is abandoned internationally.

 

Customer Support

 Our customer service representatives are available to answer your questions.

Hours of Operation:  Monday – Friday, 8:00 a.m. – 5:00 p.m. CST

Toll free phone number:  1.855.359.1029

International phone number:  1.402.592.5581

Custom Orders:  1.855.359.1029

Email:  unionpacific150@robertsadv.com

Fax:  1.402.592.3870

 

Mailing Address:

c/o Roberts Advertising

 4030 S 108th St

Omaha, NE  68137

 

We appreciate your business and hope that you will visit the Union Pacific Store again in the near future.

We want your feedback

 Please tell us....

• If you have an idea for a new product, please let us know.

• If you have a comment or suggestion in regard to your customer experience, please let us know.

Please click here for a direct link to our customer service desk: unionpacific150@robertsadv.com.  We appreciate your business and hope that you will visit our web site again in the near future.

 

 

 

Satisfaction Guarantee

 If you are not completely satisfied with your purchase for any reason, return the merchandise within 30 days of receipt for exchange or refund.  Refer to the Returns & Exchanges form (included with your shipment) or call 1.855.359.1029 for details.  For all customer choice returns, a 10% re-stocking fee will apply.

 

 The Union Pacific 150 Collection Store is managed by Roberts Advertising Company.

 

Online Security

Union Pacific 150 Store has chosen SSL (Secure Sockets Layer) encryption for your Internet transactions. When you enter secure areas of the Union Pacific 150 Store, SSL may announce security with a pop-up message. The key or lock in the lower left of your browser will turn from broken to whole, and from light blue to dark blue. This is your confirmation that the information you enter will be transmitted in the most secure method available, dependent upon your browser's capabilities.